Client satisfaction
Client Experiences

What Organizations Say After Working With Us

Honest accounts from teams across Thailand who've completed AI integration engagements with Naga Sync.

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40+

Organizations served across Thailand

4.8/5

Average post-engagement score (2024–2025)

6+

Years delivering structured AI engagements

92%

Clients who report continued independent use of deliverables 6 months post-engagement

Reviews

From the Teams We've Worked With

"We went into the workflow audit not really knowing what we'd learn. What came back was genuinely surprising β€” there were three or four processes where we'd assumed AI couldn't help, and the mapped version showed clearly that the opposite was true. The team spent real time with our operations before putting pen to paper."

SK

Siriwan Kraiput

Operations Director, Chiang Mai Manufacturing Co.

January 2025

"The change management engagement helped us surface a level of resistance we hadn't quite acknowledged. Rather than brushing past it, the Naga Sync team helped us understand what was driving it β€” and that changed how we designed the rollout significantly. Communication improved noticeably once we had a proper framework."

PT

Priyaporn Thepsiri

HR Director, Regional Hospitality Group

February 2025

"The innovation lab has become one of the more meaningful structural changes we've made as a business. The framework Naga Sync built is specific enough to be useful but flexible enough to adapt. Eight months in, our internal team is running sprints without any external help."

WA

Wanchai Arunprasert

Chief Operating Officer, Chiang Mai Professional Services

December 2024

"Having a fixed scope and fixed price before we signed anything was important for us. Previous technology consultants had always started with open-ended conversations that led to proposals we couldn't quite evaluate. Naga Sync's approach β€” defined deliverables, clear timeline, one number β€” made it much easier to say yes."

NP

Nattaya Phuphanit

General Manager, Lamphun Educational Institute

November 2024

"The workflow map we received at the end of the audit has been used consistently since β€” in team meetings, in planning sessions, and in conversations with our board. It's not a document that sat in a folder. The prioritization framework in particular was immediately practical."

KR

Kornkanya Ratanapruk

Head of Strategy, Northern Supply Chain Ltd.

January 2025

"The manager coaching sessions in the change management program were more useful than I expected. I went in thinking it would be fairly generic content. Instead, the coaching was tailored to specific situations within our team β€” which meant I could apply what I was learning immediately."

TC

Teerawat Chantaranothai

Department Manager, Chiang Rai Resort Group

February 2025

Case Studies

Three Detailed Client Journeys

Challenge

A Chiang Mai hospitality group with 340 staff had attempted two previous AI tool rollouts that failed within three months. The tools were technically sound but adoption never took hold. Management was skeptical about trying again.

Solution

We ran an 8-week change management engagement focused specifically on understanding why the previous rollouts failed. Stakeholder sentiment mapping revealed two distinct camps of resistance β€” one driven by unclear role implications, another by lack of training confidence. Different approaches were designed for each.

Results

The third tool rollout reached 78% active usage within 10 weeks β€” sustained over the following quarter. Department leads reported significantly higher confidence in managing future technology changes. Post-engagement survey average: 4.9/5.

Timeline: 8 weeks β€” completed February 2025

"We'd spent money twice on tools that didn't stick. The third time worked not because the tool was better, but because we finally understood why people weren't using the previous ones."

β€” General Manager, Hospitality Group

Challenge

A professional services firm in Chiang Mai suspected that several of their back-office processes β€” client onboarding, document handling, compliance checking β€” could benefit from AI, but had no clear idea where to start or how to evaluate the options available.

Solution

A 5-week workflow audit engaged two of our team members in their offices for 12 days of structured observation. We mapped 9 core workflows, identified 6 AI opportunity zones, and ranked them by effort-to-impact. The top two opportunities had effort scores under 3 out of 10.

Results

The firm piloted both top-priority AI applications within 6 weeks of receiving the audit. The document handling automation reduced processing time for routine client files by approximately 40%. The compliance checking tool has been in use for 3 months without additional support.

Timeline: 5 weeks β€” completed January 2025

Challenge

A manufacturing company with 480 employees wanted to build internal AI capability rather than relying on external support each time they wanted to explore a new AI application. They'd tried informal internal AI groups before β€” they dissolved within two months for lack of structure.

Solution

The 16-week Innovation Lab engagement designed a full governance model, budget framework, and sprint methodology. We facilitated four innovation sprints with cross-functional teams, focusing on quality monitoring, supply chain forecasting, and customer communication applications.

Results

The lab is now 7 months into independent operation. Internal teams have run two additional sprint cycles and escalated one application to full production use. The governance framework has held β€” no scope confusion, no budget surprises, clear escalation paths followed in both cycles.

Timeline: 16 weeks β€” completed November 2024

Credentials

Professional Recognitions

TDGA Recognized Partner

Digital transformation practice recognition

ISO 9001 Aligned

Quality management standards across all engagements

40+ Client Organizations

Across 4 sectors in Thailand since 2019

4.8 / 5 Average Score

Post-engagement surveys, Jan 2024 – Feb 2025

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